In the 1950s, General Mills launched Betty Crocker instant cake mix. It seemed perfect for that time. The product promised easy baking. Just add water, mix, and bake.
Did it work? No.
Sales fell short of expectations, and the company didnโt know why. The product delivered on its promise. It was simple, efficient, and saved time. What else could people want?
So, they asked Ernest Dichter for help. He was a psychologist who understood the emotional side of why people buy things.
Dichter focused not just on the product, but on the person using it.
He noticed something subtle. Because the process was so easy, people felt less #involved, less #ownership. The person baking the cake didnโt feel like they were truly making it. There was no sense of contribution or ownership.
His idea was simple. Take out the powdered egg and have people add fresh eggs themselves.
It seemed odd to add effort to a product meant to save time. But it worked.
That small step made people feel involved again. Sales soared.
At that point, it was clear. Dichter didnโt just fix a product; he showed that people donโt always want things to be easy. They want #meaning.
It makes you stop and think.
Are we making things so easy that we take away peopleโs sense of ownership and involvement without meaning to? Sometimes, what matters most isnโt the result, but the act of making it.
#storiesthatmatter #storiesthatinspire #ideas #ownership #DIY
Picture Credit: https://shorturl.at/fVF2H





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